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faq_knald [2015/02/04 01:36] adavies [Knald is running slowly/Normal Map is not processing/the 3D Preview Window is blank] |
faq_knald [2016/06/07 00:58] adavies |
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===== Troubleshooting ===== | ===== Troubleshooting ===== | ||
+ | |||
+ | ---- | ||
==== Knald isn’t working correctly. What can I do to fix the issues I am having? ==== | ==== Knald isn’t working correctly. What can I do to fix the issues I am having? ==== | ||
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=== Driver Issues === | === Driver Issues === | ||
- | Some NVIDIA drivers have been reported to cause problems with OpenCL. Please do not use the following drivers with Knald as they are unsupported by us. | + | Some NVIDIA drivers have been reported to cause problems with OpenCL/OpenGL. Please do not use the following drivers with our software as they are unsupported by us. |
+ | |||
+ | === Driver Issues === | ||
+ | Some NVIDIA drivers have been reported to cause problems with OpenCL/OpenGL. Please do not use the following drivers with our software as they are unsupported by us. | ||
+ | |||
+ | == Knald Unsupported Drivers == | ||
* 344.11 | * 344.11 | ||
* 344.48 | * 344.48 | ||
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* 344.65 | * 344.65 | ||
* 344.75 | * 344.75 | ||
+ | |||
+ | == Lys Unsupported Drivers == | ||
+ | |||
+ | * 364.51 | ||
+ | * 364.72 | ||
+ | * 365.10 | ||
+ | * 365.19 | ||
+ | * 368.22 | ||
+ | |||
+ | === Installing new drivers === | ||
+ | |||
+ | On some occasions errors within Knald are due to cached shaders that the driver hasn't compiled correctly or are corrupted in some way. Whenever you install a new driver we always recommend that you perform a clean installation and delete any cached shaders if they are present on your system. | ||
+ | |||
+ | Performing a clean installation of your drivers and deleting shader cache is simple and you can learn how to do it on the [[clean_driver_installation|Clean Driver Installation]] page | ||
If you are still having issues, please contact us! You can reach us via e-mail at: support@knaldtech.com | If you are still having issues, please contact us! You can reach us via e-mail at: support@knaldtech.com |