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faq_knald_1.1 [2016/01/31 23:40]
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faq_knald_1.1 [2017/05/23 03:49] (current)
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 ==== What are the system requirements for Knald? ==== ==== What are the system requirements for Knald? ====
  
-Please see the [[system_requirements_knald|System Requirements]] page for more information on the minimum and recommended system requirements for Knald.+Please see the [[system_requirements_knald_1.1|System Requirements]] page for more information on the minimum and recommended system requirements for Knald.
  
 ===== Troubleshooting ===== ===== Troubleshooting =====
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 Here are some things you can try that might help you out: Here are some things you can try that might help you out:
-  * Ensure you have a compatible graphics card and that your system meets the [[system_requirements_knald|minimum requirements]]. Knald requires an [[http://​www.khronos.org/​opencl/​|OpenCL]] compatible GPU. If you are not sure if your card is compatible, you can find a partial list of conformant GPUs [[http://​www.khronos.org/​conformance/​adopters/​conformant-products/​|here]]. If your GPU was made after 2008, there is a good chance it is OpenCL compatible.+  * Ensure you have a compatible graphics card and that your system meets the [[system_requirements_knald_1.1|minimum requirements]]. Knald requires an [[http://​www.khronos.org/​opencl/​|OpenCL]] compatible GPU. If you are not sure if your card is compatible, you can find a partial list of conformant GPUs [[http://​www.khronos.org/​conformance/​adopters/​conformant-products/​|here]]. If your GPU was made after 2008, there is a good chance it is OpenCL compatible.
   * Check that you have the latest drivers for your GPU. Many issues can be resolved by simply installing the latest drivers for your graphics card. You can get the latest Nvidia drivers [[http://​www.geforce.com/​Drivers|here]] and the latest AMD/ATI drivers [[http://​support.amd.com/​us/​gpudownload/​Pages/​index.aspx|here.]]   * Check that you have the latest drivers for your GPU. Many issues can be resolved by simply installing the latest drivers for your graphics card. You can get the latest Nvidia drivers [[http://​www.geforce.com/​Drivers|here]] and the latest AMD/ATI drivers [[http://​support.amd.com/​us/​gpudownload/​Pages/​index.aspx|here.]]
  
  
 === Driver Issues === === Driver Issues ===
-Some NVIDIA drivers have been reported to cause problems with OpenCL. Please do not use the following drivers with Knald as they are unsupported by us.+Some NVIDIA drivers have been reported to cause problems with OpenCL/OpenGL. Please do not use the following drivers with our software ​as they are unsupported by us. 
 + 
 +== Knald Unsupported Drivers == 
   * 344.11   * 344.11
   * 344.48   * 344.48
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   * 344.65   * 344.65
   * 344.75   * 344.75
 +
 +== Lys Unsupported Drivers ==
 +
 +  * 364.51
 +  * 364.72
 +  * 365.10
 +  * 365.19
 +  * 368.22
  
 === Installing new drivers === === Installing new drivers ===
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 In addition, GPU hardware vendors often restrict direct passthrough functionality on consumer GPUs, which would be a prerequisite for any compute program running within a virtual environment,​ preferring to keep that functionality for workstation graphics. In addition, GPU hardware vendors often restrict direct passthrough functionality on consumer GPUs, which would be a prerequisite for any compute program running within a virtual environment,​ preferring to keep that functionality for workstation graphics.
  
-Please see the [[system_requirements_knald|minimum requirements]] for more information on the minimum and recommended specifications required needed to use our products.+Please see the [[system_requirements_knald_1.1|minimum requirements]] for more information on the minimum and recommended specifications required needed to use our products.
  
 ==== How do I submit a bug report & what information should I provide? ​ ==== ==== How do I submit a bug report & what information should I provide? ​ ====
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 An example bug report might look similar to the following An example bug report might look similar to the following
  
-  * Knald 1.0.0, Build 20131209001+  * Knald 1.1.0, Build #
   * Windows 10 Pro 64bit   * Windows 10 Pro 64bit
   * NVIDIA GeForce GTX 980 4GB VRAM   * NVIDIA GeForce GTX 980 4GB VRAM
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   * The amount of VRAM that your GPU has. The size of the image which Knald can process successfully is limited to the amount of VRAM that it takes to process, so using a very large image (4096² and above) may result in issues. Most modern graphics cards have at least 512MB of VRAM and therefore should be able to process a 2048² texture with ease. If you have more than 1GB of VRAM, you should be able to process a 4096² texture.   * The amount of VRAM that your GPU has. The size of the image which Knald can process successfully is limited to the amount of VRAM that it takes to process, so using a very large image (4096² and above) may result in issues. Most modern graphics cards have at least 512MB of VRAM and therefore should be able to process a 2048² texture with ease. If you have more than 1GB of VRAM, you should be able to process a 4096² texture.
  
-Below you will find a rough guide of how much contiguous VRAM is required on a single GPU in order to process the various texture sizes listed through [[the_integrator_knald| The Integrator]]((As SLI/​Crossfire and Dual GPUs on a single card do not have contiguous VRAM blocks you will only be able to access half of the advertised amount on such systems.))+Below you will find a rough guide of how much contiguous VRAM is required on a single GPU in order to process the various texture sizes listed through [[the_integrator_knald_1.1| The Integrator]]((As SLI/​Crossfire and Dual GPUs on a single card do not have contiguous VRAM blocks you will only be able to access half of the advertised amount on such systems.))
  
   * 512² = 90mb   * 512² = 90mb
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 === Export via Clipboard === === Export via Clipboard ===
-Checking/​Unchecking the [[the_preferences_tab_knald#​miscellaneous_settings|Enable Copying of Alpha Channel data to Clipboard]] option within the preferences will enable/​disable the copying of Alpha channel data to the clipboard from within Knald.+Checking/​Unchecking the [[the_preferences_tab_knald_1.1#​miscellaneous_settings|Enable Copying of Alpha Channel data to Clipboard]] option within the preferences will enable/​disable the copying of Alpha channel data to the clipboard from within Knald.
  
 While Knald fully supports Alpha in the Windows clipboard, some applications fail to correctly interpret the data, requiring this option to be enabled or disabled depending on image editor support. While Knald fully supports Alpha in the Windows clipboard, some applications fail to correctly interpret the data, requiring this option to be enabled or disabled depending on image editor support.
  
faq_knald_1.1.1454283605.txt.gz · Last modified: 2017/05/23 03:49 (external edit)